2026.09.08
Hello, this is FANNSTAR.
We would like to inform FANNSTAR event winners about how to exchange tickets for 2026 TMA.
To ensure smooth ticket pickup and venue entry, please make sure to check the information below in advance. Please note that disadvantages may occur if you do not check the notice beforehand.
■ Ticket Booth Operation Guide
- The ticket exchange booth will be located across from the luggage storage area in front of the entrance gate.
- There are no designated booths for each event. (Ticket exchange is available at any FANNSTAR ticket booth, regardless of the event you won.)
- The FANNSTAR booth will operate from 11:00 AM to 6:00 PM. Ticket exchange may be restricted outside booth operating hours, so please make sure to visit during the operating hours.
- Tickets will be exchanged after confirming the winner’s identity and winning information at the FANNSTAR booth. For identity verification, please make sure to bring a valid ID, such as a resident registration card, driver’s license, passport, youth ID card, mobile ID, alien registration card, or family relationship certificate.
- Duplicate winnings are allowed for ticket events held by FANNSTAR. Once the winner’s identity is verified, you may receive all tickets won through duplicate winnings. Separate identity verification will not be conducted for companions.
- For smooth ticket exchange, please prepare your winning information page or winning notification text message on your mobile phone screen before visiting, and present it to the staff along with your ID.
- The seat grade and location of the winning tickets will be assigned at random and can be checked on-site on the day of the event.
- Depending on on-site conditions, it may be difficult to provide adjacent seats. However, adjacent seats will be provided as much as possible when available.
■ Venue Entry Guide
- Entry will begin at 3:00 PM, and please make sure to complete entry before 6:00 PM.
- If your ticket is damaged or lost, it cannot be reissued and entry will not be allowed. Please take care of your ticket.
- For wheelchair users, staff will guide you to your seat after checking on-site conditions.
■ Important Notes
- Rainbow Stars used when applying for tickets are collected as a deposit to prevent no-shows and will be refunded only to those who attend 2026 TMA.
- If there is an error in your registered winner information or if it needs to be corrected, please contact us through FANNSTAR Suggestions/Inquiries.
- For any other questions regarding ticket exchange or the event, please contact us through Suggestions/Inquiries.